Here’s a sneak peak.
So what should you expect?
The new feedback report has an all new layout, exciting new metrics and personalised action plans.
Some of the metrics that you will be able to see are:
- Average ratings
- Your review volume and recency
- Percent of negative reviews
- Response rates to negative reviews
Just like in the original Handle feedback report you will be able to connect your Facebook reviews, Google reviews and Trustpilot accounts.
The new report will give you a deeper analysis of how well your business is responding to customer feedback, how strong your reviews are and how you can take steps to improve.
From this review information Handle creates personalised action plans so you can improve the areas that need attention and monitor and maintain your strengths. The action plans consist of resources, tools, services and help to take your feedback performance to the next level.
These changes have been made because…
Collecting, managing and understanding your customer feedback is critical in today’s online world. Collecting positive feedback builds trust and helps encourage potential customers to buy from you, while actively managing any negative feedback helps you improve your business and also prevents small issues becoming bigger problems. By tracking each element of your feedback process with Handle you can stay on top of the positive and quickly identify potential issues.
When can you get your hands on the new Handle feedback report?
The new feedback report will be available to you towards the end of July. If you’d like to be notified when this new report lands, subscribe to the blog and we’ll let you know.
And if you haven’t already checked out the new website report or the new social report you can see the new improvements in our blog posts, or alternatively you can take Handle for a test drive free for 30 days.
If you have any questions about the new and improved Handle feedback report get in touch with us at [email protected].